AGENZIA DELLE ENTRATE SOCIAL

Agenzia delle Entrate su Facebook e comunicazione in tempo reale via Messenger. Si potenzia così la presenza del Fisco sui social media, dopo i canali Twitter e YouTube, proponendosi non più solo come vetrina informativa su novità e adempimenti ma anche come sportello virtuale di dialogo, accessibile da Desktop e Mobile.

Su Facebook e su tutti i canali social debuttano anche i filmati realizzati in collaborazione con l’Ente Nazionale Sordi per fornire informazioni nella lingua dei segni (Lis).

Per chi sceglie di utilizzare l’applicazione Facebook Messenger, scrivendo la propria domanda, la risposta arriva entro 24 ore o, nei casi in cui il quesito richieda un approfondimento, entro 5 giorni.

Per il momento, lo sportello social di prima informazione è dedicato al Canone RAI (ma sarà poi esteso a tutte le tematiche fiscali): sulla pagina Facebook ci sono i link ai contenuti informativi già presenti sul sito delle Entrate, come le risposte alle domande più frequenti, che possono servire a risolvere i primi dubbi, e le indicazioni per accedere a #EntrateinContatto, ponendo domande specifiche.

Il Fisco assicura il pieno rispetto della privacy: al contribuente che chiede informazioni non vengono richiesti dati personali, gli eventuali dati sensibili contenuti nei post su Facebook verranno rimossi, le informazioni scambiate non verranno utilizzati per altri scopi, ma serviranno solo a fornire al contribuente indicazioni utili per adempiere agli obblighi fiscali.

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